Delete your GotNest account

You can delete your GotNest account at any time, and you do not need to ask us for permission. Deleting it is permanent: your sign-in stops working on this website and in the GotNest app, and it cannot be undone. This page explains how to do it, what is removed, and what is not.

Delete it yourself

This is the fastest route and it takes effect immediately. You will be asked to log in first — we can only delete the account you are signed in to.

Delete my account

In the GotNest mobile app the same control is on the Profile tab, as the last item in the menu: Delete account.

Or ask us to delete it

If you cannot sign in — a lost password, an email address you no longer control, or an account you never finished setting up — email support@gotnest.com and tell us the address the account was registered with. We will verify who you are before deleting anything, and we will confirm when it is done. There is no charge for this.

What gets deleted

Your account and sign-in, along with the details stored on it — your email address, name and contact details. You will not be able to log in again on either surface.
The buyer record we hold on our servers: your profile, your saved homes, your saved searches, and the enquiries you sent to agents together with their history.
Your profile photograph.
Everything GotNest saved in your browser on the device you delete from: saved homes, comparisons, search filters and unsent chat drafts.

What is kept, and how to have it removed

The legal disclosures you signed — the End User License Agreement, the IABS and TREC acknowledgments — and the audit trail that records the signature. Texas real estate rules require a broker to retain those, so we keep them whether or not the account exists. They carry the name and address you signed with, because that is what a record of a signature is.

For anything we are not required to keep, email support@gotnest.com from the address on the account and ask for it to be removed. A person answers, not a form.

Questions

Our Privacy Policy describes what we collect and why, and our Terms and EULA govern your use of GotNest. For anything else, Alves Holdings LLC can be reached at support@gotnest.com or 832-766-4366.